Hp thunderbolt dock 230w g2 usb not working. But what about connecting the thunderbolt cable into an USB-C port which does NOT support thunderbolt? Nov 11, 2022 · new dock, bought on an auction. com FREE DELIVERY possible on eligible purchases Dec 6, 2021 · I am asking for help to clarify compatibility of HP Thunderbolt Dock 230W G2 w/ Combo Cable and HP Elitebook 850 G8 . Can't find Intel Thunderbolt controller app on HP EliteBook 840 G9 with Windows 11 with connected HP USB-C dock G5. HP Thunderbolt™ Dock w/Combo Cable (This dock comes with 230W power) is compatible with the following machines . Looked at HP drivers and found a Thunderbolt controller app for W10, not W11, but it can't recognize any devices. Just as in gaming where every component needs to seamlessly work together, you want to make sure your Thunderbolt Dock and HP Notebook are a perfect match. Thunderbolt docking stations bring enhanced security. When trying to contact HP support, i am asked for my serial number. Dec 25, 2020 · HP Thunderbolt dock G2 230W initially was not connecting to external VGA Display. Set up the BIOS with no security for Thunderbolt port. NOTE: Be sure that your computer is either on or off. If you have encountered an issue with HP thunderbolt dock G2 not working, the first step is to diagnose the problem while referring to the user manual. Is there a firmware recovery mode? /Martin Sep 13, 2022 · I looked through the device manager and couldn't see the dock anywhere, nor the ethernet adapter for the dock. I'm certain the USB ports work, becuase they used to work prior to the BIOS and firmware update. The USB ports on the dock station do not work while the computer is docked. May 12, 2020 · In general the Thunderbolt G2 dock should work well - it provides up to 100W of power for charging the laptop. Software and Drivers Feb 1, 2024 · I have a HP thunderbolt G2 dock with combo cable, always used for my HP laptop. Now I got a new laptop for work (still using my HP for private), and it's a DELL with Thunderbolt USB-C ports. for some reason my zbook will not charge of the dock power cable. Feb 11, 2021 · Then connected to one of the Thunderbolt port downstream bridges is an upstream Thunderbolt 3 bridge for the HP Thunderbolt Dock G2. HP hardware is functioning by design. 2 Gen 1 Type-A ports / Two 1. So I think you should see two Thunderbolt 3 USB Controllers. Also updated thunderbolt firmware, disabled ability to turn off USB ports of dock in device manager. I did firmware updates as recommended by HP Image Assistant. 5123) Dock- HP Thunderbolt G2 230W (L25667-002) 2 monitors connected with DisplayPort. Nov 19, 2020 · I have 2 laptops, a Macbook pro with thunderbolt ports and an Asus ROG (Windows) with NO thunderbolt port. 9 x 2. I am attempting to connect the dock to the monitor using USB C, but am not able to get it to work. I have updated the firmware and it still doesn't detect it. Oct 25, 2021 · Dear HP community. i can not get any assistance on this at all. The monitor is on its latest available firmware. I cannot find connection cables to power this Dell off the HP G2 dock. Aug 29, 2018 · Hello, we're seeing an issue where the HP Thunderbolt Dock G2 230w (3TR87AA#ABA) is failing to connect USB devices and ethernet. HP THUNDERBOLT DOCK G2 FEATURES AND TROUBLESHOOTING TECHNICAL WHITE PAPER CONTENTS & NAVIGATION 2 HP Thunderbolt Dock G2 Docking Reinvented for the Modern Workspace Minimum software/firmware requirements 3 First-time Connection 4 Best Practice – Docking/Undocking for Windows 7 5 Multi-Function Mode Pre-Boot Support LEDPower / Button Dec 9, 2019 · 🔻 Make sure you add this in your Bios setting:Did this help you? Let me know. Everything has been working fine since setup a month ago but Apr 1, 2020 · Suddenly 1 of 2 usb-c/thunderbolt ports was not recognized by Windows. Thunderbolt™ host systems require Thunderbolt™ software (minimum SW17. All working nicely for over two years. Regards. (My HDMI port doesn't work so I can't use this solution anymore) According to the research I did it should work. I also have a Samsung G7 32" curved display. It has child downstream Thunderbolt 3 bridges for its XHCI and downstream Thunderbolt port. 3, and a USB-C port. 9 x 3. The HP Thunderbolt™ Dock G2 is designed to USB-C™/Thunderbolt™ Industry specs and will support charging and port replication for notebooks that have implemented USB-C™ and Thunderbolt™ industry specifications. Troubleshooting guide and online help for your HP Thunderbolt Dock 230W G2. Neither keyboard, mouse, or USB memory work in the dock. I have tried to fix in many ways, such as updating the system, re-installation of drivers, rebooting many times under various conditions and so on, but no effect at all Oct 29, 2018 · Hardware platforms affected : HP Elite x2 1012 G2 Tablet, HP Elite x2 1013 G3 Tablet, HP EliteBook 830 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook x360 1020 G2 Notebook PC, HP EliteBook x360 1030 G2 Notebook PC, HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1040 G5 Notebook PC, HP Nov 27, 2020 · Thunderbolt Dock G2 on Elitebook 840 G7 Keyboard and Mouse not Recognized at Startup. Dec 11, 2020 · Please note: the dock is compatible with the following series . Buy HP Thunderbolt Dock 230W G2 w/ Combo Cable (3TR87UT#ABA), black: Docking Stations - Amazon. I have the dock with the dual power/USB-C connector. With the dock I have tried several cables, including Samsungs own cable that came wit Jan 30, 2024 · HP Omen 15-dc1054nr (Win11- 22H2 (64 bit)), Graphics (NVidi GeForce GTX 1660 Ti (driver- 31. x). . But other ports are working fine like the display, sound etc. There are no devices not found in device manager. The dock still works for the keyboard and mouse, but the monitors do not. Here was my Problem: After BIOS Update the USB and ethernet ports on the dock failed to work (again). The Dell has Thunderbolt G3 technology but its not providing power via the USB-C/Thunderbolt port. While DMA protection policies are enabled, USB devices connected to the Thunderbolt Dock G2 USB ports will not be available until Windows login is complete. Failed to detect Thunderbolt controller v Feb 15, 2019 · Hi Team, I have a HP G5 430 laptop that connects to an HP G2 Thunderbolt Dock. Sep 2, 2021 · HP USB-C Dock G5 5TW10AA HP USB-C/A Universal Dock G2 5TW13AA HP 4. 4, HP Sleep and Charge) ports And uses 200 W Smart AC power adapter It manual says nothing about compatible dock only says: NOTE:Your computer might also support a Thunderbolt docking station. After the upgrades, the USB ports, Ethernet Also stopped working. Jul 31, 2023 · - delete the HP Thunderbolt Dock G4 from Device Manager incl. Compatible with HP Elite x2 1012 G1; HP Elite x2 1012 G2; HP Pro x2 612 G2; HP EliteBook Folio G1; HP EliteBook x360 1030 G2; HP EliteBook x360 1020 G2; HP EliteBook 1040 G4; HP EliteBook 800 G5; HP EliteBook 700 G5; HP ProBook 600 G4; HP ProBook 400 G5; ZBook 14u G5; ZBook 15u G5 . It looks not working, because no Voltage supply for connected device is observed. And as the HP Support is aware of this issue, we have to try now another workaround with resetting the HP Thunderbolt [8] Host must support Thunderbolt™ or DisplayPort™ Alt mode protocol through its USB-C™ port. All drivers and bios are current. Alongside the upgrade Aug 22, 2023 · Context: Hospital environment, users pick up their laptops and take them into patient rooms and the like when needed. Question is, I'll be using the thunderbolt port with MacBook and I expect it to work fine. The HP dock uses the Titan Ridge version (15eC). Jun 20, 2020 · Hi! My Thunderbolt 3 dock G2 230W doesnt work at all. Is there any possibility that firmware can make the product not boot. Compatible with HP Elite x2 1012 G1; HP Elite x2 1012 G2; HP Pro x2 612 G2; HP EliteBook Folio G1; HP EliteBook x360 1030 G2; HP EliteBook x360 1020 G2; HP EliteBook 1040 G4; HP EliteBook 800 G5; HP EliteBook 700 G5; HP ProBook 600 G4; HP ProBook 400 G5; ZBook 14u G5; ZBook 15u G5 May 9, 2016 · Am now at the latest for both. The Thunderbolt application recognizes the Thunderbolt. b) (my favorite) - extract sp139326. This is caused by a disconnection between the Thunderbolt software and the dock station. All brand new… laptop is windows 10. Feb 22, 2023 · New HP Thunderbolt Dock 230W G2 with combo cable will not charge HP ZBook 15 G4 laptop. 7 in (98 x 98 x 69 mm) Weight 1. I've updated it's firmware, downloaded all needed drivers via HP image assistant, HP support assistant. We're currently using the HP ZBook 17 G4s running Windows 10(1803) - Connecting to the HP Thunderbolt Dock G2 230W. Connect the USB Type-C Thunderbolt cable to the Thunderbolt port and power-in connector or USB Type-C power connector and Thunderbolt port on your computer. HP does not recommend connecting to a computer that is in Sleep or Hibernation. with it Thunderebolt firmware upgrade is able to read the current Thunderbolt Control Version. I don't think it is. The first one failed after about 3 months, no longer providing power, network, monitor replication, or any USB connectivity. Unable to get video to work through VGA for Display Ports via VGA Direct or DVI to DP Adapter. This is HP’s official website to download the correct drivers free of cost for Windows and Mac. I have updated all drivers, firmware and Bios. I can use the Dock and a DisplayPort cable, or I can bypass the dock and use USB C straight from either computer to the monitor. [8] Host must support Thunderbolt™ or DisplayPort™ Alt mode protocol through its USB-C™ port. The firmware cannot be installed. Monitors- HP E202 HP231 . To connect a computer to the docking station: 1. There is one device throwing a driver code, please refer to the following hardware IDs. so I installed latest Thunderbolt Secure Connect sp1331131. " / "Kommunikation mit dem Gerät nicht möglich. The laptop uses the USB-C connection, the external screen via the display port works fine as do the USB keyboard and mice all going via the dock. Any other suggestions? 🙂 Dec 4, 2021 · HP Thunderbolt Dock 120 W G2 (L28765) "Communication with the device not possible. 5 mm and USB-C Dock Adapter G2 6LX61AA HP Thunderbolt™ Dock 120W G2 2UK37AA HP Thunderbolt™ Dock 230W G2 2UK38AA HP Thunderbolt™ Dock G2 w/ Combo Cable 3TR87AA HP Thunderbolt™ Dock 120W G2 w/Audio 3YE87AA HP Thunderbolt™ Dock G2 Audio Module 3AQ21AA HP USB-C® Dock G4 Jul 17, 2020 · With HP Thunderbolt Dock G2: The HP Thunderbolt Dock G2 has Thunderbolt™ 3 port, VGA, two DisplayPort™ 1. Feb 2, 2021 · Hi, i have had my Thunderbolt dock g2 230w for 3 months and for the life of me cannot get it to charge my Zbook 17 G4, the only way i use it is plug my zbook charger in and the thunderbolt connection. However, the ethernet port on the dock is not recognised by the laptop. Both laptop and dock updated with latest firmware and drivers Data sheet | HP Thunderbolt Dock G2 Part number HP Thunderbolt Dock 120W G2 2UK37AA/2UK37UT/2UK37ET HP Thunderbolt Dock 230W G2 2UK38AA/2UK38UT/2UK38ET (not available in the US) HP Thunderbolt Dock G2 w/ Combo Cable 3TR87AA/3TR87UT/3TR87ET Dimensions (H x W x D) 3. In general, most issues with Thunderbolt Dock G2 happen due to the connectivity issues between the docking station and the device. The issue is when the users come back and dock their laptops, the laptop will not recognize that there is a keyboard/mouse plugged into the dock. Most likely Thunderbolt security in BIOS and both Thunderbolt device and USB devices authorization in Thunderbolt management application have not been configured and/or the application has not been installed. exe and follow the instructions . Jan 1, 2023 · But the USB ports simply are not recognized. The same docking station works fine on my other notebooks, so this seems to be a SW/Firmwa Dec 6, 2018 · Experiencing issues getting video connections to show on our newly purchased Thunderbolt G2 230W Docks. USB-C universal DV4K docking station with 100W power deliver / Thunderbolt 3 compatible / 4K support up to 3840 x 2160 resolution / Windows, macOS, Chrome OS, Linux, Android, Ubuntu compatible / TAA Compliant One USB 3. This is my second one. 15. Apr 3, 2022 · Docking: HP Thunderbolt dock 230W G2 My laptop for work instantly connects, but when I plug in the USB-C cable into my personal notebook, it does not respond. 2A DisplayPort ports with 4K support Oct 14, 2024 · (2) Thunderbolt™ 4 with USB Type-C® 40 Gbps signaling rate (USB Power Delivery, DisplayPort™ 1. Now just about three years old and the monitors have stopped working. I currently have Elitebook 850 G5 laptop used with docking station named "HP Thunderbolt Dock 230W G2 w/ Combo Cable" 2UK38AA, where power and thunderbolt outputs are tied together (also on laptop side thunderbolt port and power ports are neighbors). 76 lbs (0. On the Alienware, everything is working but the ethernet port. Docking has its tipical USB-C + power cable (thunderbolt cable). The external keyboard an mouse Aug 31, 2021 · I have an HP Thunderbolt G2 and just got a Dell G7 I would like to use the HP dock with this Dell. Jan 8, 2024 · The docking works fine when I only use the Iiyama but when I plug the philips in the Iiyama doesn't scale correctly (not higher then 1920x1080). I have a ZBook Fury G7 17". Dec 5, 2021 · HP ZHAN 99 G2 Mobile Workstation . This is expected behavior and is functioning as designed. Previous Thunderbolt 3 docking station charged the PC properly without issues (diplays / USB connections began to work intermittently so replaced with new docking station). The main concern i have heard is that MacOS does not support DP MST (multi-stream) which means connecting displays to both DP ports (there is a DP hub ) will result in duplicate screens. If I switch it to a HP Thunderbolt 3 Powe Jan 11, 2024 · I just recently switched over to the HP Zbook Studio 16 inch G10 Mobile Workstation with a HP Thunderbolt Dock 280W G4 from a HP ZBook 17 G6 With a Thunderbolt Dock 230W G2. The dock firmware updater failed to read the fw version of the Thunderbolt controller and refused to start the updates because of this. 0. I had read that some people were able to get it working by turning off the Thunderbolt security in the BIOS, but the Boxx laptops do not have Thunderbolt security in their Nov 9, 2018 · I am testing it both with an HP Thunderbolt 3 slim dock and a couple of HP Thunderbolt G2 230w bases. Feb 10, 2020 · I have an HP Thunderbolt Dock 230W G2 for my Zbook 15 G3. The docking's LED lights up, but nothing more happens. But Download the latest drivers, firmware, and software for your HP Thunderbolt Dock 230W G2. Failed to detect Thunderbolt controller version. Thunderbolt firmware on the HP Support page fails - it says it cannot detect a Thunderbolt adapter and can also not read the drivers version #. I have a Thunderbolt Dock 120W G2 connecting two external monitors to a HP Elitebook x360 1030 G3 laptop. Came with old stock firmware. 8 kg) Jan 25, 2024 · To check the compatibility between the Thunderbolt Dock 230W G2 (HSN-IX01) and the HP Notebook 14-cf0018ca, think of it like setting up the perfect gaming rig. On reconnecting the USB C cable, the USB ports on the dock stop working. I tried: Aug 16, 2023 · HP USB-C Mini Dock HP USB-C Travel Dock G2 HP Thunderbolt 120W Dock G2 HP Thunderbolt 120W Dock w/Audio G2 HP Thunderbolt 230W Dock w/Combo Cable G2 HP USB-C 120W G5 Dock HP USB-C/A 120W Universal Dock G2 HP USB-C Travel Dock . I have updated BIOS, drivers, firmware, etc. How can I properly connect my notebook with the docking? I already tried updating the drivers for the docking on my notebook. The HP Thunderbolt G4 Dock is a refresh of the G2 Dock that was designed for use with Thunderbolt 3 laptops. Oct 1, 2019 · The USB ports on my HP Thunderbolt G2 Dock work fine till the time I don’t plug the USB C cable and plug it back. exe - manually "inject" the driver to the HP Thunderbolt Dock G4 Device - eventually delete all old, buggy drivers from the device manager (for experienced users) Reboot. Works for Hp G2 Zbo May 16, 2018 · [8] Host must support Thunderbolt™ or DisplayPort™ Alt mode protocol through its USB-C™ port. When adding a powersupply to the power input the led doesnt light up. I have had the above laptop and monitors connected via an HP G4 dock (L13898-002) and the monitors and device worked as expected. It has 2 DP ports, HDMI and a USB Hub. Dec 17, 2021 · Is your machine compatible with that EXPENSIVE dock ? Please check the following list ? HP ZBook 15/17 G3, G4, G5, HP ZBook Studio G3, G4, G5, G7 HP ZBook x2 G4 HP ZBook 14u/15u G5, G6 HP ZBook Create G7 HP ZBook Fury15/17 G7 HP ZBook Power G7 HP EliteBook 800/700 G5, G6, G7, G8 HP ZHAN 99 G2 Mobile Workstation . Jun 7, 2021 · The dock is compatible with the following machines . Spent hours of research, HP Support and explore HP Forums. 2 Gen 2 Type-C port (10 GBPS) / Four (1 fast charging) USB 3. All Thunderbolt drivers are installed. How can I accomplish this? Thanks Oct 29, 2018 · Hardware platforms affected : HP Elite x2 1012 G2 Tablet, HP Elite x2 1013 G3 Tablet, HP EliteBook 830 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook x360 1020 G2 Notebook PC, HP EliteBook x360 1030 G2 Notebook PC, HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1040 G5 Notebook PC, HP May 12, 2022 · Source: Windows Central (Image credit: Source: Windows Central). Jun 18, 2019 · Hardware platforms affected : HP Elite 90W Thunderbolt 3 Dock, HP Elite Thunderbolt 3 65W Dock, HP EliteBook 830 G6 Notebook PC, HP EliteBook 840 G6 Healthcare Edition Notebook PC, HP EliteBook 840 G6 Notebook PC, HP EliteBook 850 G6 Notebook PC, HP EliteBook x360 1040 G6 Notebook PC, HP EliteBook x360 830 G6 Notebook PC, HP EliteDesk 800 G5 Desktop Mini PC, HP EliteDesk 800 G5 Small Form Jul 9, 2019 · ZBook Studio G5 / Dock G2 230W . When I plug the Iiyama directly into my HP Envy it works with both screens. HP Elite x2 1012 G1, G2, G4 HP Elite x2 1013 G1, G4 HP Pro x2 612 G2 HP EliteBook Folio G1 HP EliteBook x360 1030 G2, G3, G4, G7 HP EliteBook x360 1040 G5, G6, G7 HP Elitebook 1020 G2 HP EliteBook The HP Thunderbolt™ Dock G2 is designed to USB-C™/Thunderbolt™ Industry specs and will support charging and port replication for notebooks that have implemented USB-C™ and Thunderbolt™ industry specifications. that's strange. I run 4 monitors and the laptop screen but with the dock USB-C connector plugged into the left side of the laptop, it is not using my GPU and is only using the onboard Oct 13, 2021 · I found a second person reporting the same issue with Thunderbolt Dock G2 and Zbook 15 G5. Die Firmware kann nicht installiert werden. I have Zbook 14u g5 (w10 latest u May 31, 2022 · I use a Macbook pro and HP Zbook with a HP thunderbolt dock G2 230W. Feb 24, 2020 · Software and drivers for HP Thunderbolt Dock 120W G2. Typically the user is using a HP 845 G7 laptop with a G5 USB C docking station. so I kept a 830 G5, There was an old Thunderbolt Secure Connect software. When used together with the HP ZBook 15 configuration with hybrid graphics, a maximum of 6 independent displays are supported. I have tried running and checking the thunderbolt device manager software, but that simply does not start. Drivers - reboot - execute sp139326. The dual monitors and ethernet over the Thunderbolt 3 work, but none of the USB ports are active. syuek fyeo upterp bvh wwbsblz almqgr phtahs cdkdmmiq ayef fettcceh
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